Created by Akhilan
Working Proof of Concept

AI-Powered Support Assistant

Automating support to reduce burden and delight customers

💡

Who knows our code better than us?

If we feed our codebase knowledge to an AI model, it becomes a tireless assistant that can handle thousands of queries simultaneously—scaling support capacity without scaling costs.

It helps customers navigate visually, detects errors automatically, analyzes code for root causes, and generates fixes with PRs.

1 Why I Built This

"I believe support is as important as development."

I noticed our support team is stretched thin—handling many tickets with limited time and bandwidth. After observing patterns, I found ~75% of issues fall into two categories:

1. Product Navigation

"How to customize the portal?" "How to give access to dashboard?"

Currently: 15-30 min manual explanation

2. Minor Bugs

Real-time issues in the application—API errors, broken flows, UI glitches

Currently: Days waiting for engineer availability

2 What I Built

L1

AI Chatbot + Visual Cursor

LIVE

Answers navigation questions instantly. Shows an animated cursor that guides users through the app—click by click.

L2

Auto Error Detection

LIVE

When users report bugs, AI captures console & network errors automatically, emails support with complete context.

L3

Root Cause Analysis

LIVE

AI analyzes actual codebase → identifies exact file & line with the bug → suggests the fix.

L4

Auto Fix + PR Creation

POC

AI generates fix → creates branch → commits code → opens PR. Engineers just review & merge.

Live Demo

Watch the AI Assistant in action

3 Potential Impact

Metric Before After
Navigation queries 15-30 min Instant
Bug detection Hours Seconds
Root cause analysis Manual debugging Automatic
Bug fix turnaround Days Hours

4 About GitHub Integration

Transparency: For L4 (auto PR), I connected to GitHub as a proof-of-concept. I understand this requires careful consideration for production use.

AI never deploys—only creates PRs
Human review always required
Token permissions can be scoped
Full audit trail maintained

5 What I'm Hoping For

💬 Your Feedback

Thoughts on this approach and where it might fit

🧪 Pilot Opportunity

Test with one module/team to validate

🔒 Security Review

Work with security team for production readiness

🎥 Live Demo

Happy to walk through whenever convenient